(Originally posted by Bob Sommers)

No one likes to see a bad review about his or her business on the Internet, especially if it comes from a disgruntled employee or a competitor who is trying to ruin your reputation. Bad reviews can be devastating.

47% Never Look Back

Forty seven percent of potential customers who read a bad review will go onto the next business listing without giving the site with the bad review a second glance.

Here’s the dirty little secret reviewers won’t tell you. The vast majority of bad reviews are from people who are upset, angry or disappointed with your service. Their reason for providing a bad review has very little to do with the product or service they purchased, it almost always has to do with how you made them feel.

Problem is, the reviewer who took the time to leave a bad review is already angry, and it’s going to be harder to change their mind now than it would have been at the time when the problem occurred. But fortunately, all is not lost.

If you have a bad review that you want removed from Google, here are five solutions that will either win back a dissatisfied customer or push spam reviews to the back of the line.

(Continue reading about getting bad reviews removed from Google here.)

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