I first saw the idea implemented while visiting the Opryland Hotel in Nashville, Tennessee. It was pure genius. There was a steady stream of guests waiting to check-in to the hotel who were all cheerfully greeted by friendly front desk clerks wearing name tags. But these were no ordinary name tags. They had a magical quality about them that transformed the attitude of...

Bob Sommers

My wife Susan and I rarely sit down and watch TV together, but when we do we have an unspoken rule that allows us to enjoy our time together. If she sits down first, we watch what she wants to watch. If I sit down first, we watch what see wants to watch. Simple, and eminently fair according to Susan.

Last night we were watching a show about...

Bob Sommers